Autor: lea.mueller9985

My experience with Sorglos Günstig Fahren GmbH (SGF) has been one of the most exploitative and dishonest consumer experiences I’ve ever had. What they advertise as a simple, transparent, “carefree” car-subscription service is, in reality, a coordinated system of cost deflection, misinformation, and double-charging, built within a much larger corporate network under AVAG Holding. AVAG Holding doesn’t just own SGF — it also controls many of the so-called “independent” partner dealerships SGF uses to distance itself from responsibility. One of these is Autohaus Staiger, which handled my vehicle after a minor incident that any honest company would have resolved fairly. In my case, the entire ordeal began with something as simple as a stray pebble. A small stone hit my windshield, creating a crack. Instead of providing assistance under their “all-inclusive” model, SGF and Autohaus Staiger immediately began a corporate ping-pong routine — each side blaming the other, neither offering clarity, and both ensuring the customer carried every possible cost. I ended up being charged over €1,200 for the windshield repair, and to this day, no proper accounting or cost breakdown has ever been provided. On top of that, because the repair took over two weeks — more than a week longer than the Autohaus itself had estimated — I was still required to pay the full monthly subscription for the unusable car and an additional €300+ for an Ersatzwagen (replacement car) during that time. In short: I was double-charged for a problem that originated from a pebble. Their so-called “basic insurance plan” is a scam. It excludes virtually everything a reasonable driver would expect to be covered. The moment you file a claim, the illusion of protection vanishes. SGF hides behind legal fine print and a web of affiliated dealerships to make sure you, the consumer, foot every bill. The coordination between SGF and Autohaus Staiger — both under AVAG’s ownership — creates a closed loop of responsibility avoidance. When you try to resolve a problem, you’re sent in circles between “partners” who in fact answer to the same corporate parent, while you continue to pay the costs that keep that system profitable. It’s a predatory business model that thrives on confusion and corporate opacity. SGF’s name, “Sorglos Günstig Fahren” (literally “Carefree Driving”), is a cruel joke — there is nothing carefree about watching a small stone lead to thousands in unexplained charges and two companies pretending to be independent while working together to drain your wallet. Anyone willing to bet their finances on something as simple as a stray pebble should dare the risk with this company. Everyone else should avoid Sorglos Günstig Fahren and any affiliated AVAG dealership at all costs.